Jamf Pro
Articles for managing devices using Jamf Pro.
314 articles
Self Service must be associated with Jamf Server
Self Service Crashes on Launch
Self Service Policy Icons Incorrect
Update Icon for Self Service Policy in Jamf Pro
App request with Self Service
Self Service Header
How to Apply "Feature the app" Category
Create Custom Notifications for macOS Self Service
Editing Self Service Description of Manually Added Mac App Store Apps Including iOS Apps
Self Service - "Failed to initialize the applications saved data"
Self Service Must Be Associated with Jamf Server
Jamf Pro Self Service showing "There was an error enrolling your device: ENROLLMENT_STATUS_FAIL"
Deploy Jamf Pro Self Service Notifications to Specific Users
Clean Re-install of Self Service for macOS
Jamf Pro Branding self service Icon
Self Service with MFA Auth Crashes Upon Login Due to Fido2 Auth Not Being Enabled in Jamf Pro
Bundle Identifier for Self Service+
Adding Jamf Protect to the Security Dashboard in Self Service+
Jamf Pro User unable to save Scripts
Self Service Error - Can't Connect to Server after Jamf Pro Re-enrollment
Self Service Unable to Connect to Server on macOS Catalina (Jamf Pro 11.11+)
SMTP Failure in Jamf Pro
Missing MIME Type for In-House Ebooks on Window Servers
Package Installations from Jamf Failing to Install with "Authorization Required"
Create a Package in Composer with a PostInstall Script
Setting OS Requirement for Packages in Jamf Pro
The Package Could Not Be Verified when Deployed from Jamf Pro
Downloading and Installing Composer
Deploy a .app file with Composer and Jamf Pro
Autopkgr Resources
Package Installation Failing with "There was an error. Message has no content"
Packages will not upload to Jamf Pro
Troubleshooting Jamf Pro Package Download Issues with JCDS
Troubleshooting Jamf Pro Package Upload Issues with the Jamf Cloud Distribution Service (JCDS)
Attain a List of Packages From Your JCDS Using the GET Command With Jamf Pro API
Missing MD5 Error When Uploading Packages to JCDS
Retrieve a Package from the Jamf Cloud Distribution Point
No option to upload package in Jamf Pro
"Upload failed: undefined" error when attempting to upload packages to Jamf Cloud Distribution Point
File Replication with Jamf Sync for Jamf Pro Packages
Package Uploads in Jamf Pro 11.4 and Later
How to Package, Upload, and Deploy Parallels "Single App Mode" Desktop Feature with Jamf Pro
Unable to Add Jamf Connect Package to Jamf Pro PreStage Enrollment
Users prompted to installer older version of application from Jamf App Catalog
App installer stuck at "in progress" status with Jamf Pro
App Installer Network Information
New Computer Group Not Visible in Jamf App Catalog App's Target Group List
Error message "the app installer deployment status cannot be retrieved" with Jamf Pro App Installers
Errors after updating JetBrains Intellij IDEA Ultimate app using Jamf App Installers in Jamf Pro
Disabling Self Service Update Notifications For Patch Management Patch Policies
Using The Patch Management Update Deadline
Mozilla Firefox Has An Extension Attribute Requiring Attention
Patch Management Title Not Available in Jamf Pro
Microsoft Teams classic vs Microsoft Teams in Jamf Pro
Title Editor Instance loads to 400 Error
Unable to Export Patch Management Results to a .csv file
Jamf Pro Patch Management Policy not Updating
Using Patch management for packages that have separate installers for M1 and Intel processor
Composer Debug Logging
Downgrade Application Versions on Computers Managed by Jamf Pro
Download Older Versions of Composer from Jamf Account
Find the Expiration Date of a Provisioning Profile
Unable to Upload .ipa File
Push Certificate for Jamf Pro downloads as .cer file during renewal attempt
Invalid Certificate Signing Request Error
Finding the Apple Account used for Push Certificate creation
Jamf Pro APNs renewal shows "403 access denied"
"You have uploaded an invalid file type" when renewing Jamf Pro Push Certificate
Renew your MDM Push Notification Certificate in Jamf Pro
Jamf Pro Push Proxy Certificate Expired -- Unable to Renew
"Incorrect Username or Password" when creating Push Proxy in Jamf Pro
Push Certificate User Permissions Won't Save in Jamf Pro
App Version vs App Short Version in Jamf Pro Searches
Target Version on Mac App Deployment Missing in Jamf Pro
Jamf Pro App Deployment Status is Unqualified for Devices
App Updates within Jamf Pro
How to deploy a Mac App Store App in Jamf Pro 11
What to do when apps do not appear in Jamf Pro
Manage an Unmanaged App with Jamf Pro
Volume Content section vs Mobile Device Apps Section in Jamf Pro
Install Applications Failed: "The app with iTunes Store ID xxxx is already scheduled for management"
How to Reinstall Native iOS Apps to Devices
Universal Applications License Location
AppStore request (submitVPPRequest) Timed Out for Jamf Pro
Uninstall iOS Apps When MDM Profile is Removed
Mobile Device App Record Accidentally Deleted from Jamf Pro
How to Find the Bundle ID of an App on macOS or iOS
Suggest Unmanaged Apps in Self Service
In-House App Deployment Failures with Error "The executable was signed with invalid entitlements"
In-House App Displaying "Availability Pending" During Upload to Jamf Pro
How to Uninstall a VPP Application
Error: The user is already being prompted when app updates from Jamf Pro
Application Isn't Installing on Device
iTunes Prompts on iOS Devices
Deploy iOS App to M1 Mac using Jamf Pro
The App "AppBundleID" is Not Managed
Identifying a Universal App - What Makes an App "Universal"?
In-App Purchases Disabled
Volume Purchasing apps not installing with Jamf Pro due to Volume Purchasing error code 9603
Renew VPP token in Jamf Pro
App is No Longer Available (Grayed out App that cannot be edited) in Jamf Pro
Uninstall App Removed from App Store in Jamf Pro
Automatically Update Mac App Store Apps Which Are Set to the 'Make Available in Self Service'
iOS Applications Remain in 'Installing' Status
How to Deploy a Mobile Device App from Jamf Pro using Self Service
Clarification on the 'Revoke All Apps' Button in Jamf Pro
Transferring Volume Purchasing App Licenses Between Tokens
Export Names of Applications to a .csv File in Jamf Pro
Deploying Volume Purchasing Apps in Jamf Pro
Global App Update Sync Time for Jamf Pro
Troubleshooting MDMClientError:72 for During VPP App Installations in Jamf Pro
Migrating VPP Codes to Managed Distribution
No license was found for app "AppBundleID" or License Not Found with Jamf Pro
App Store Apps Spin Indefinitely when Added to Jamf Pro
Configure Specific App to Enable Camera Access on iOS/macOS
Download Uploaded In-House Apps Hosted in the JCDS
"The certificate for this server is invalid" during App Store app installation
iOS Apps Uninstalling Unexpectedly in Jamf Pro
Update Pre-Installed macOS Apps on Jamf Pro Managed Devices
Managed Applications are Hidden On An iOS Device Home Screen Without Any Restriction Payload Applied
"The MDM request is invalid" for personal iOS devices enrolled via Jamf Pro User Enrollment
Supplied Token Does Not Match Existing Volume Purchasing Token in Jamf Pro
Content not available to assign to mobile devices in Jamf Pro
All licenses are in use or the license is not assigned yet due to expired Jamf Pro token
Deploying eBooks in Jamf Pro
Empty Assets List Returned for VPP Location
Jamf Setup Application Error "This device is not setup correctly. Please return the device to admin"
Jamf Setup Role Selection Not Updating Configured Extension Attribute as Expected
Enable JAMF Reset for Field Technicians Only
Strong Certificate Mapping - Microsoft Registry Workaround to Use Compatibility Mode
Directory Service Group Membership Count Not Accurate in Jamf Pro
Create a Smart Group in Jamf Pro for LDAP Group Attributes
Populate Building or Department from LDAP in User and Location Section of Device Inventory Record
Set Device Name to the User's LDAP Username with Jamf Pro
Jamf Pro and LDAP Server Information Synchronization
HTTP Status Code 409 When using Jamf Reset
Enrolling Devices Using Account-Driven User Enrollment in Jamf Pro
Add an Apple TV into Apple School/Business Manager and enroll in Jamf Pro
Provisional Enrollment Failed Error - for Apple Configurator
Remove Management Showing on Device Enrolled in Jamf Pro with Automated Device Enrollment
Enrolling Computers using User-Initiated Enrollment
Enabling Device Enrollment for Computers in Jamf Pro
Enrolling Mobile Devices via Jamf Pro User-Initiated Enrollment URL
Jamf Pro QuickAdd Package Downloads When Trying to Enroll via User-Initiated Enrollment Link
Troubleshooting Jamf Pro User-Initiated Enrollment 101
Computers Enroll in Jamf Pro But Commands Sit Pending
Supervising an iOS Device with Apple Configurator
Add devices to Apple School/Business Manager using Apple Configurator 2
MDM Profiles Installs But Not the Binary
Removing Jamf Pro Non-Removable MDM profiles
Retiring or Refreshing Jamf Pro Managed Devices
Return to Service Functionality with Jamf Pro
Device Count Exceeded Notification in Jamf Pro When There is Too Many Devices Enrolled
Removing Local User Accounts created via Jamf Pro PreStage Enrollment from Inventory Records
PreStage Enrollment Changes Not Applying to Existing Devices
Cannot Sign into Managed Apple Account on Device Enrolled in Jamf Pro
Renew the Automated Device Enrollment server token in Jamf Pro
Restoring iCloud Backup During Automated Device Enrollment (ADE)
Troubleshooting Automated Device Enrollment
Download Jamf Management Framework
FileVault Does Not Enable with Jamf Pro Configuration Profile on User-initiated Enrolled Computer
Cancel FileVault Enablement
Enabling FileVault via Configuration Profile with Jamf Pro
Fixing FileVault "Deferred enablement appears to be active for user 'unknown' " in Jamf Pro
FileVault Configuration Profile Certificate in Jamf Pro
Allow users in Jamf Pro permission to view FileVault Recovery Keys
User unable to login to computer after password change
How to Reset Passwords with the FileVault Recovery Key in Jamf Pro
Using a Personal Recovery Key and a LAPS account to gain access to a Computer
FileVault Personal Recovery Key is Not Showing in Jamf Pro
How To Export Filevault Recovery Keys Via The Jamf Pro Portal
Alert in Jamf Parent App: "An error has occurred. Please contact your school IT admin"
Add Student Device To Jamf Parent App Via QR Code
Jamf Parent - "You can no longer manage your child's device."
Jamf Parent App QR Code - No usable data found
Jamf Teacher "an error has occurred. contact your school's IT Department for further support"
Troubleshoot Classes Not Showing for Teachers with Jamf Pro and the Teacher App
Unable to Sign Into Jamf Admin with Single Sign-on Enabled in Jamf Pro
Notification Settings for Jamf User are Missing
Mass Delete Users from Jamf Pro
Add Multiple Jamf Pro Users Using MUT
Permissions required for assigning users to iOS device records in Jamf Pro
Configuring Email Notifications for Jamf Pro Users
Set the Timezone for a Jamf Pro User
Enable Fast User Switching with Jamf Pro
Syncing Jamf Pro Activation Codes for MSPs
Update the Activation Code in Jamf Pro
Setting up SMTP with Google / Gmail
Can't Edit a Site in Jamf Pro
Unable to Send or Receive Emails Using SMTP (port 25)
Viewing Hosted Region for Jamf Pro Cloud Instances
Jamf Pro SMTP Connection using MS Graph API - Common Error Messages
Jamf Pro Activation Code Expiration - Expected Consequences
Unable to Save the Use Syslog Server Information in Settings > System > Change Management
Privileges to View Local Management Admin Accounts for Computers in Jamf Pro Inventory
Permissions Needed to View Recovery Locks
Permissions Issues When Attempting to use the MUT
Privilege Needed to Access the Jamf Pro Failover URL when SSO is Configured
Change your Jamf Pro User Account Password
How to Find Process Name for Restricted Software
Jamf Pro Restricted Software Not Applying to Computers
Restricted Software in Jamf Pro
Save Restricted Software Record
Deploy Global Protect with Jamf Pro
Create a Self Service Policy to Generate a Sysdiagnose Log
How to Daisy Chain Policies in Jamf Pro
Install FortiClient VPN via Script
Tracking Policy Completion using Policy Logs in Jamf Pro
How to Deploy GoGuardian
The Jamf Pro Server IP Address is Not Safelisted by Apple. Unable to Authenticate to GSX
GSX Error - Unable to Authenticate to GSX Server
GSX Connection Issues - "Unable to save certificate due to unknown error".
Renew GSX Certificate for Jamf Pro
Minimum Jamf Pro Version to Support GSX API v5 is 10.50
GSX is not pulling any info in Jamf Pro
Updating iOS - The operation could not be completed
Software Update is trying to authenticate user. Enter password to allow this.
Upgrade MacOS on an M1 Computers (using policy)
Unable to See Software Updates Menu Item in Jamf Pro
Deploying 3rd Party Options for macOS Software Updates using Jamf Pro
Configure Nudge Using a Custom External JSON Schema
Keeping Macs up-to-date using a Jamf Pro Configuration Profile
Setting up and Configuring Nudge in Jamf Pro using plist
Jamf Pro's Managed Software Updates with Apple's MDM & DDM Commands
Unable to Update OS Wirelessly on Device Managed by Jamf Pro
How can I get the date of last installed macOS update in Jamf Pro?
Jamf Pro Managed Software Updates Feature Stuck Enabling/Disabling
Authentication is Disabled Message when Attempting to Update macOS
Granting Volume Owner status on Apple Silicon Macs in Jamf Pro
Configuring Privacy Preferences Policy Control with PPPC Utility
Resolve Unexpected Error "enableFirewall must be set to true when enableStealthMode is not null"
Locate Identifier and Team Identifier
Optimizing Configuration Profile Payload Management
Locate Code Requirement for PPPC Configuration Profiles for Jamf Pro
Configuration Profile Pending N/A in Jamf Pro
"The profile must originate from a user approved MDM server"
Enabling Built-In Privacy Preferences Policy for Jamf Connect and Jamf Notifications Profile
Allowing access to Web Clips while restricting app use with Jamf Pro
Home Screen Layout and Web Clips
Mobile Device Configuration Profile Restrictions in Jamf Pro
How to Deploy PDFs via Web Clip with Jamf Pro
Restrict Passwords App for iOS & iPadOS 18 with Jamf Pro
Modify Gatekeeper Settings with Jamf Pro
Deploy Jamf Pro Configuration Profile Changes to Computers with the Profile Installed Already
Add Bookmarks for Google Chrome on macOS devices in Jamf Pro
Disabling and Restricting Enablement of Bluetooth with Jamf Pro
Scan QR Codes while Restricting Apps with Jamf Pro
Managing iPhone Mirroring with Jamf Pro
Configuring Parental Controls for iOS or macOS in Jamf Pro
Disable Incognito for Google Chrome on iOS
Guided Access Unavailable Error with Single App Mode When Deploying App with Jamf Pro
How to Disable SSH using a Jamf Pro Configuration Profile
How to Display the Bluetooth Icon in the Menu Bar for Computers using Jamf Pro
Saving WiFi Profiles in Jamf Pro Results In: "An error occurred while saving the changes. See logs.."
Jamf Pro Smart Group to Find Devices Enrolled on a MDM Push Notification Certificate
Device Not Showing in Jamf Pro Smart Computer Group
Recover Deleted Static Group in Jamf Pro
Device Gets Removed from Jamf Pro Static Group
How to Rebuild an Accidentally-Deleted Smart Group
Creating a Smart Computer Group to Target Devices with an installed PPPC Profile
"Send email notification on membership change" Smart Group Option
Disable Lost Mode
What does "device is busy - will try again" mean in the Jamf Pro device record?
Reset NVRAM or PRAM on your Mac
Devices Not Communicating after Renewing APNS Certificate in Jamf Pro
Clear Pending and Failed Commands
What is Lost Mode in Jamf Pro?
Can We Create an MDM-Capable/MDM-Enabled User with Jamf Connect and Automated Device Enrollment?
Stuck in Lost Mode Without a Network Connection
Unmanage an Individual Mobile Device from Jamf Pro
Setting Recurring Check-In for Computers in Jamf Pro
Restore Deleted Device or Computer Record from Jamf Pro
Restore an Apple Silicon Device with an Unknown Recovery Lock
Jamf Pro Compliance Benchmarks
Grant Full Disk Access for Application or Process Name
Limit IP Tracking on Devices Managed by Jamf Pro
How Do I Disable Guided Access on a Jamf Pro Managed Mobile Device?
Can we throttle network traffic using Jamf Pro?
Homescreen Layout Search Doesn't Find All the Default Apps
Editing a Jamf Pro Blueprint
Printer Manager for Jamf Pro
Certificate in Keychain Access.app Marked as Not Trusted
This Mac is Locked. Try Again in xxxxxxxx Minutes.
macOS Devices Still Processing MDM Commands With APNs Expired
Lost Mode - Play Sound Behavior for Jamf Pro
Getting "Erase Assistant is not supported on this mac" When Trying to Erase All Content & Settings
Jamf Pro's Remote Assist Not Establishing on Machines With iBoss Enabled
Jamf Pro Managed Computer Stuck in Reboot Loop after Running Policy
Removable MAC Addresses
Jamf Pro macOS Onboarding fails to start with error: LaunchDarkly failed to init
Pending - Tethered network required
Time is incorrect on computers newly enrolled in Jamf Pro
Extract Activation Bypass Codes from Jamf Pro
Jamf Pro Advanced Computer/Mobile Device Search and Slack Integration
How to Find Computers Assigned to NONE Site in Jamf Pro
Identifying License or Seat Count for Devices That Can Be Managed in Jamf Pro
Devices Missing from Jamf Pro Inventory Search
How to Identify all Devices in Lost Mode in Jamf Pro
How to Find Devices in Jamf Pro by IMEI
Export Mac Apps List from Devices
Values in User and Location keep reverting
How to Handle the "This Device is Already Associated with an Apple Account" Message
Viewing Computer's Inventory Information in Jamf Pro
How to Change the "This Mac is supervised and managed by:" Field Using Jamf Pro