Description
The activation code in Jamf Pro must be updated every time a new one is generated for an instance. Historically this has been a manual process; however, for Organizations who do not manage multiple instances, your new Activation Code should sync automatically from Jamf Account to Jamf Pro. No action needed on your part!
Note - activation codes no longer populate in Jamf Account prior to your subscription start date. Your new activation code shown should be updated to the new code by 4am CST on the start of the purchase date/renewal date regardless of how early the renewal completes.
Copying/Pasting the new activation code from Jamf Account
Log into Jamf Account at https://account.jamf.com/login with a valid Jamf ID that is tied to your organization.
Click Solutions and then select View Details for Jamf Pro.
Click the Licenses tab to find the activation code.
If it is the start of your subscription date and no activation code is showing for your production or sandbox instance, please reach out to your Account team.
Click the Copy symbol to the right of the activation code.
Sign into Jamf Pro and go to Settings > System > Activation Code.
Click Edit in the bottom-right and then paste the copied code from Jamf Account into section the Activation Code field.
Click Save in the bottom-right. The activation code has now been updated.
Syncing the Activation Code from Jamf Account
If after your renewal date, you are still seeing an old Activation Code in Jamf Pro, we recommend manually copying or syncing the new code following the steps below.
Log into Jamf Account at https://account.jamf.com/login with a valid Jamf ID that is tied to your organization.
Go to Solutions and click View Details for Jamf Pro.
Select the Licenses tab.
If no activation code is showing for your production or sandbox instance, please reach out to your Account team.
Click on the sync button at the end of the activation code.
On the Sync Activation Code pop-up, complete the following:
Use the dropdown box to select the desired Jamf Pro instance to sync the code to.
Check the box to confirm you want to sync the code to the selected instances listed.
Click Sync.
To confirm the code updated in Jamf Pro, you can log into one of the Jamf Pro instances and look under Settings > System > Activation Code.