Description
App Request allows you to enable a select group of users to request iPad apps directly from Jamf Self Service for iOS. This is useful for environments such as schools, where you may want to empower teachers to request educational apps on behalf of the students in their classrooms. Users are required to log in to Jamf Self Service. This guide shows how to configure users to have a password when not using LDAP.
App Request Requirements
An SMTP server set up in Jamf Pro
For more information, see Integrating with an SMTP ServerA static user group that contains the users you want to enable as requesters
For more information, see Static GroupsTo access App Request, requesters must be using an iPad with Self Service 10.9.0 or later installed. In addition, requesters must be logged in to Self Service to submit requests.
Creating Standard User
1. In Jamf Pro go to Users tab.
2. Tap Search > + New.
3. Fill in fields Username, Full Name, and Email Address.
4. Click Save.
Creating Jamf Pro User
1. In Jamf Pro go to Settings > System > User Accounts & Groups.
2. Tap + New.
3. Select Create Standard Account.
4. Enter the same Username, Full Name and Email Address as in Step 3 above.
5. Access Level select Full Access.
6. Privilege Set. This can be set to Auditor or Enrollment Only if the user isn't an actual Jamf Pro administrator.
7. Set and Verify Password.
8. Click Save.
Static User Group
Information on creating a Static User Group can be found at Static Groups
Assign the users we want to be able to request apps to a Static User Group of requesters.
Configuring App Request
1. In Jamf Pro go to Settings > Self Service > App Request
2. Check box Enable App Request in Self Service for iOS
3. Tap + Add Field to create App Request Form Fields. This is information the end user will be required to fill in when requesting an app. Example.
4. Move to the Requesters and Approvers tab.
5. From the Requester dropdown select the Static User Group created above.
6. Approver Email Address. Enter the email address of the Jamf Pro admin that can add Volume Purchased apps to Jamf Pro and deploy to devices.
7. Save.
Enabling Log in for Self Service
1.In Jamf Pro go to Settings > Self Service > iOS.
2. Move to App Options tab.
3. Select Allow users to log in to the login menu or Require login with an LDAP account or Jamf Pro user account.
4. Click Save.
User Experience on the Device
1. Launch Self Service
2. Tap 3 dots in upper left corner to log in.
3. Select Log in and enter credentials
4. In the lower right select Search
5. Enter app name or partial name. In the example Weather is being used.
6. Tap Request next to the wanted app.
7. Fill in the App Request Form Fields then tap Submit in the upper right.
8. The administrator will receive the request via email.