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The Jamf Pro Server IP Address is Not Safelisted by Apple. Unable to Authenticate to GSX

Updated over 3 weeks ago

Issue Description

When connecting with GSX we see: "The Jamf Pro Server IP address is not safelisted by Apple. Unable to authenticate to GSX server"

Troubleshooting Steps

Verify with Apple that they have safe listed the Jamf Pro server IP address. If it is safe listed and still seeing the behavior:

  1. Create a new account for the GSX connection meeting these requirements (has the "Manager" or "Administrator" role, access to Web Services, and access to coverage/warranty information)

  2. Redo the process of gathering a new certificate with that account to make that connection within Jamf Pro

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