Skip to main content

The Jamf Pro Server IP Address is Not Safelisted by Apple. Unable to Authenticate to GSX

Issue Description

When connecting with GSX we see: "The Jamf Pro Server IP address is not safelisted by Apple. Unable to authenticate to GSX server"
​

Troubleshooting Steps

Verify with Apple that they have safe listed the Jamf Pro server IP address. If it is safe listed and still seeing the behavior:

  1. Create a new account for the GSX connection meeting these requirements (has the "Manager" or "Administrator" role, access to Web Services, and access to coverage/warranty information)

  2. Redo the process of gathering a new certificate with that account to make that connection within Jamf Pro

Did this answer your question?