Issue Description
An alert appears in the Jamf Parent Application: "An error has occurred. Please contact your school IT admin"
Troubleshooting
Ensure the requirements below are met:
A Jamf Pro user account with read and update privileges for Jamf Parent and read privileges for smart device groups and static device groups
Supervised student devices with Jamf Self Service for iOS 10.9.0 or later
To use Jamf Parent, parents need their own mobile device with iOS 10.2 or later with the Jamf Parent app installed on it.
(On-premise only) A valid SSL certificate obtained from a third-party vendor (For more information, see SSL Certificate in the Jamf Pro Documentation.)
(On-premise only) Allow secure inbound connections from "student-api.services.jamfcloud.com"