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Alert in Jamf Parent App: "An error has occurred. Please contact your school IT admin"

Updated over 3 months ago

Issue Description

An alert appears in the Jamf Parent Application: "An error has occurred. Please contact your school IT admin"

Troubleshooting

Ensure the requirements below are met:

  • A Jamf Pro user account with read and update privileges for Jamf Parent and read privileges for smart device groups and static device groups

  • Supervised student devices with Jamf Self Service for iOS 10.9.0 or later

  • To use Jamf Parent, parents need their own mobile device with iOS 10.2 or later with the Jamf Parent app installed on it.

  • (On-premise only) A valid SSL certificate obtained from a third-party vendor (For more information, see SSL Certificate in the Jamf Pro Documentation.)

  • (On-premise only) Allow secure inbound connections from "student-api.services.jamfcloud.com"

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