Issue Description
Users are unable to log into Self Service. They are seeing the following error when opening Self Service "can't connect to server."
Self Service logs are showing the following error related to the server connection issue: [] Device not enrolled - Attempting to enroll app.
Computer was re-enrolled without removing the old Jamf Framework, leaving both "com.jamfsoftware.selfservice.publickey and com.jamfsoftware.selfservice.privatekey" behind in the keychain.
Troubleshooting Steps
Send Unenroll command from Jamf Pro.
Confirm MDM profiles are removed.
Manually delete any
com.jamfsoftware.SelfService.privatekey
orcom.jamfsoftware.SelfService.publickey
under Local Items in Keychain Access.Ensure
/Library/Preferences/com.jamfsoftware.jamf.plist
doesn't exist on machineRe-enroll via Terminal using the command
sudo profiles renew -type enrollment