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Self Service with MFA Auth Crashes Upon Login Due to Fido2 Auth Not Being Enabled in Jamf Pro

Updated over 3 weeks ago

Issue Description

Self Service app crashes when users try to log in with single sign on with MFA. Custom SSO provider utilizes DUO for MFA which was not compatible with Apple WebKit.

Sysdiagnose evidence:

CursorUI error 2025-02-12 12:01:19.316391 -0700 Self Service -[TUINSCursorUIController activate:]: WebHTMLView doesn't conform to NSTextInputClient protocol.

Troubleshooting Steps

Checked the box for Enable FIDO2 authentication in Jamf Pro under Settings > Self Service > macOs > Login > Authentication type.

This photo shows where you are able to find the Enable FIDO2 authentication to check the box.

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