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GSX Error - Unable to Authenticate to GSX Server

Updated over 3 weeks ago

Issue Description

Finding the following Exception in the server log when trying to access GSX:

[ERROR] [Thread-6 ] [GSXRestServiceImpl ] - Unable to authenticate to GSX server com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at [Source: (String)"<html> <head><title>403 Forbidden</title></head> <body> <center><h1>403 Forbidden</h1></center> <hr><center>Apple</center> </body> </html> "; line: 1, column: 2]

This exception is thrown because the response is XML and the parser is expecting JSON.

Troubleshooting Steps

Whitelist the WAN IP Address with Apple.

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