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Troubleshoot Classes Not Showing for Teachers with Jamf Pro and the Teacher App

Updated over 2 weeks ago

Issue Description

Classes are not showing up for teachers with Jamf Pro in their Teacher app.

Troubleshooting Steps

  1. Verify the teacher is listed in the teacher section of the classes listed in Jamf Pro

  2. Verify the teacher is not listed in the student section of the classes listed in Jamf Pro

  3. Verify the same teacher user and email is assigned to the iPad within Jamf Pro > devices > search inventory > select the device > inventory > user and location

  4. Verify the same email for the teacher is logged into the device

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