Description
This article provides steps for initiating an upgrade for a Standard Cloud Jamf Pro instances in Jamf Account, which is available for a period of time between a Jamf Pro release and the general Cloud upgrades.
Before Upgrading
Please be sure to communicate with the rest of your team about the upgrade time before scheduling or starting an immediate upgrade via Jamf Account.
Jamf Pro will be unavailable during the maintenance period. This includes the ability to log in to Jamf Pro, make API calls, use Self Service on devices, etc. However, enrolled devices will remain fully operational throughout the upgrade process.
Upgrading in Jamf Account
Log into Jamf Account.
Go to Solutions and click View details for Jamf Pro.
On the Instances tab, click Upgrade which is underneath the Jamf Pro version.
Note - Upgrade only shows if your instance is not on the most current version of Jamf Pro.
Choose to upgrade immediately or a future time.
Check the box to Confirm Upgrade Request.
Click Queue Upgrade.
Any users at your organization with the Administrator role in Jamf Account will receive an email when the upgrade has started and when it finishes (or if it fails).
For a visual, see How to Upgrade Your Standard Cloud Jamf Pro Instance in Jamf Account.