Skip to main content

Getting "Erase Assistant is not supported on this mac" When Trying to Erase All Content & Settings

Updated over 3 weeks ago

Issue Description

Seeing "Erase Assistant is not supported on this mac" when trying to Erase All Content & Settings or during a wipe with Setup Manager.

Troubleshooting Steps

  1. Confirm if a configuration profile is deployed with Restrictions > Functionality > 'Allow Erase All Content and Settings' is unchecked.
    ​​

  2. Confirm if the logged in user is a Volume Owner (see Granting Volume Owner status on Apple Silicon Macs). They must be a volume owner to perform the following tasks on an Apple Silicon Mac:

    • Make changes to startup security policy for a specific install of macOS*

    • Be able to authorize the installation of macOS software updates or macOS upgrades

    • Authorize running Erase All Contents and Settings

More Resources

Did this answer your question?