Jamf Support Portal

Unable to Update OS Wirelessly on Device Managed by Jamf Pro

Updated over 3 weeks ago

Issue Description

iOS or iPadOS device no longer able to update OS wirelessly.

Troubleshooting Steps

Use Finder or iTunes to update to the most recent OS supported following the Apple documentation provided below:

iTunes (for computers on macOS Mojave or lower)
Finder (for computers on macOS Catalina or higher)

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