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Retrieve a Package from the Jamf Cloud Distribution Point

Updated over 2 weeks ago

Issue Description

How to retrieve a package from the Jamf Cloud Distribution Point if we no longer have a copy.

Troubleshooting Steps

  1. Log in to Jamf Pro and go to Computers.

  2. Click Policies > + New.

  3. Under General

    1. Name the policy.

    2. Trigger - select Recurring Checkin.

    3. Execution Frequency - select Once per computer.

  4. Select Packages payload.

    1. Tap Configure.

    2. Select desired package by tapping Add to the right.

    3. Under Distribution Point select Cloud Distribution Point.

    4. For Action select Cache from the dropdown.

    5. Leave check boxes blank.

  5. Scope the policy to a computer that you have access to.


​Retrieve Package from Computer

When the policy has successfully run the package will be downloaded on the computer to /Library/Application Support/JAMF/Waiting Room/.

We may not have permission to access the Waiting Room folder but we can use a command in Terminal to move the package:

  1. Launch Terminal.app.

  2. Run the command below to confirm the package is in the Waiting Room:

    sudo ls -alh /Library/Application\ Support/JAMF/ Waiting\ Room
  3. Run the command below to move the package to your desktop:

    sudo mv /Library/Application\ Support/JAMF/Waiting\ Room/YourPackageName.dmg ~/Desktop/
  4. Enter local admin password.

The package is now on the desktop.


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