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Jamf Teacher "an error has occurred. contact your school's IT Department for further support"

Updated over 2 weeks ago

Issue Description

Jamf Teacher returns "an error has occurred. contact your school’s IT Department for further support" upon launch or when navigating through Jamf Teacher.

Troubleshooting Steps

  1. Confirm App Config:

  2. Relaunch Jamf Teacher:

    • If Jamf Teacher launched with a misconfigured or incorrect app config, completely closing and relaunching the app can resolve the issue and allow end users to access Jamf Teacher again.

  3. Uninstall and reinstall Jamf Teacher:

    • To refresh the app configuration for Jamf Teacher and confirm the application is using the most up to date app configuration, uninstall and reinstall the application.

  4. Confirm Action is Allowed:



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