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Self Service - "Failed to initialize the applications saved data"

Updated over 3 weeks ago

Issue Description

Unable to open Self Service due to error: "Failed to initialize the applications saved data".

Troubleshooting Steps

We can fix this issue with the below steps:

  1. Uninstall the Self Service app by simply moving it to trash from Applications.

  2. Run "sudo jamf enroll -prompt" to repair the JSS Client.

  3. Clear the Self Service cache from ~/Library/Caches/com.jamfsoftware.selfservice.mac

  4. Reboot the Mac.

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