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Supplied Token Does Not Match Existing Volume Purchasing Token in Jamf Pro

Updated over 3 weeks ago

Issue Description

Seeing "Supplied token does not match existing Volume Purchasing token" when renewing the Volume Purchasing token in Jamf Pro. This occurs when renewing the Volume Purchasing token in Jamf Pro with a different Volume Purchasing location from Apple Business Manager or Apple School Manager than was used originally in Jamf Pro.

Troubleshooting Steps

Verify we are renewing the same Volume Purchasing token location. If we need to renew for location A, we would want to make sure that we are grabbing location A's Volume Purchasing token within Apple Business Manager or Apple School Manager and uploading that into location A in Jamf Pro.

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