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In-House App Displaying "Availability Pending" During Upload to Jamf Pro

Updated over 2 weeks ago


​Issue Description

In-House app displaying "Availability Pending" after uploaded to Jamf Pro.

Troubleshooting Steps

If we see an In-House app displaying "Availability Pending" during upload, here are a few troubleshooting steps that can help us resolve this behavior:

  1. Verify the Jamf Pro Server has a valid Cloud Services Connection within Jamf Pro under Settings > Global > Cloud Services Connection.

    • In some cases, we would need to disable the connection, and then re-enable the connection. After re-enablement of cloud services, attempt the upload of the in-house app again.

  2. If toggling Cloud Services Connection does not resolve this behavior, another troubleshooting step would follow these steps:

    1. Delete the app record displaying "Availability Pending,

    2. Retry the upload:

      1. In Jamf Pro navigate to Devices > Device Apps and click + New.

      2. Select In-House app and click Next

      3. Retry the upload.

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