Question
What is the expected behavior when we use the "play sound" option for Lost Mode in Jamf Pro?
Answer
Apple's Lost Mode command for MDM utilizes the built in functionality from Apple's Find My feature, so the Play Sound option for Lost Mode lasts for 2 minute increments, per Apple's Find My guide.
The given device will play the sound for 2 minutes and then disable automatically per Apple's documentation on the Find My functionality. It will not replay the sound again unless we send the Play Sound option manually from the device's inventory record in Jamf Pro under Inventory > Security > Play Sound.
More Resources
Apple MDM Dev Doc — Play Sound for Lost Mode Command: https://developer.apple.com/documentation/devicemanagement/play_the_lost_mode_sound
Apple Find My Guide: https://support.apple.com/guide/icloud/play-a-sound-on-a-device-mmfc0f19b5/icloud
(internal only) Submitted TCHELP-3063 on 05/28/2024 for getting Jamf documentation updated - request is currently in progress, but looks like it will be approved so that our Jamf docs and GUIs note this behavior moving forward soon.