Description
Use the troubleshooting steps below if you believe the device count in Jamf Pro is incorrect or blank search returns "no results found."
Troubleshooting Steps
Are we looking at a specific Site and are the devices assigned to Sites at all?
If so, try logging in as an admin user and search under Full Jamf Pro
Does the user have proper permissions to view inventory? Verify the user has at least "Advanced Computer Searches" and "Advanced Mobile Device Searches" > Read checked under Settings > System > Jamf Pro User Accounts and Groups.
Are "Computers" or "Mobile Devices" selected to the right of the search bar?
If this is set to another item such as Mobile Device Apps, it will not pull up devices as desired.
Are there any unnecessary spaces or spelling errors in the search?
Try searching by Serial Number if looking for a specific device, or type * into the search bar to pull up all devices if the blank search is not working.
Are there any inventory issues such as duplicate device records, missing serial numbers, etc.?
Consider browser-related troubleshooting if issues persist. For example, clearing your web browser's cache and cookies can resolve display issues on the Devices > Inventory page.
Note: If we are able to view the devices in Search Inventory but they do not populate in a Smart or Static Group then the device may be Unmanaged. In this case:
Re-enroll the mobile device or computer
For computers you can try to click Edit on the inventory record, check the box to Allow Jamf Pro to perform management tasks, and click Save.