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Jamf Pro Managed Computer Stuck in Reboot Loop after Running Policy

Jamf Pro managed computer stuck in reboot loop after running policy

Updated over 3 weeks ago

Issue Description

Computer is stuck in a reboot loop after a policy started running on the device. A policy with a restart option that runs immediately upon a user logging in can reboot the machine so rapidly that it does not have time to report back to Jamf Pro that it has completed. The result is the machine being stuck in a boot loop of running the policy each time the user attempts to log in and never completing.

Troubleshooting Steps

After ensuring the computer is removed from the Scope for the policy:

  1. Boot into Recovery Mode.

  2. Open Terminal.

  3. Mount/unlock the data volume with FileVault enabled user.

  4. Delete volumes/Macintosh HD - Data/Library/LaunchDaemons

  5. Reboot up computer.

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