Issue Description
Enabling the Managed Software Updates functionality requires updates that are in-progress be cancelled. In very rare occasions, the enablement or disablement process gets stuck because of this. This article provides resolution steps so Managed Software Updates can be enabled/disabled.
Troubleshooting Steps
Open the API by going to the Jamf Pro URL and append with /api
https://your_domain.jamfcloud.com/api.Select ‘Jamf Pro API’.
Authenticate with a local Jamf Pro user.
Scroll down and select managed-software-updates.
Select POST /v1/managed-software-updates/plans/feature-toggle/abandon.
Click Try it out and then select Execute.
If a Code 204 is returned, the API call was successful.
After the workaround is completed, navigate to Computers or Devices > Software Updates and toggle the Use new feature once more.