Issue Description
If there is no managed app configuration for Self Service or an issue with the managed app configuration, end users will see "This app must be associated with a Jamf Pro Server" message when attempting to use Self Service on an iOS device.
Troubleshooting Steps
If using Self Service 11.2, please try updating first to the most recent version before trying the resolution below.
In Jamf Pro, open the Self Service app record from Devices > Mobile Device Apps.
Click Edit.
Select the App Configuration tab.
Copy and paste the Self Service app configuration below into Jamf Pro:
<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>MANAGEMENT_ID</key>
<string>$MANAGEMENTID</string>
<key>JSS_URL</key>
<string>$JPS_URL</string>
</dict>Click Save.
After the app record is saved with any changes, a new MDM command will be sent to devices with the updated app configuration. Depending on how quickly MDM traffic occurs, it could take 5 -10 min or more to update on devices and for the message to go away.