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SMTP Failure in Jamf Pro

Updated over 3 weeks ago

Issue Description

Admin is trying to use Jamf Pro to send SMTP messages, Getting an error:

2024-09-24 14:05:06,278 [ERROR] [Tomcat-20 ] [SmtpMailSender ] - Exception during sending email jakarta.mail.AuthenticationFailedException: 535 5.7.0 authentication failed

The "Sender Email Address" configured in Jamf Pro was set to a user who has an exchange license but is not a member of the Mail-enabled security group (this would include the owner of the mail-enabled security group if they are also not a member).

Troubleshooting Steps

Set the "Sender Email Address" in the Jamf Pro SMTP configuration to a user who is a member of the Mail-enabled security group in Exchange.

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