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Computers Enroll in Jamf Pro But Commands Sit Pending

Updated this week

Issue Description

The MDM Profile installs successfully, but other MDM commands fail to complete. Seeing a queue of pending commands that never make it to the device, even though the Push Certificate is valid and up to date.

Troubleshooting Steps

If a Configuration Profile with a WiFi certificate from a SCEP server is having an issue installing, it can prevent other commands from completing.

  1. Cancel the pending SCEP profile install command and exclude the device from the scope of that profile to resume APNs communication.

  2. Then, look further into the root cause for why the server is receiving a blank challenge.

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