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Jamf Pro Patch Management Policy not Updating

Updated over 3 weeks ago

Issue Description

Patch management policy is not updated due to Unexpected error in SoftwareTitleMonitor as showing in the logs below:

[ERROR] [duledPool-4] [SoftwareTitleMonitor ] - [SoftwareTitleMonitor] { Jamf} Unexpected error in SoftwareTitleMonitor job.

java.lang.IllegalArgumentException: Multiple entries with same key: 211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@2855df1c[id=63,nameId=211,name=8x8 Virtual Office,publisher=8x8,lastModified=2021-04-18T23:35:47.000Z,latestVersion=6.9.5.4,appName=8x8 - Virtual Office.app,bundleId=com.electron.8x8---virtual-office,patchSourceId=1] and 211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@47778cda[id=62,nameId=211,name=8x8 Virtual Office,publisher=8x8,lastModified=2021-04-18T23:35:47.000Z,latestVersion=6.9.5.4,appName=8x8 - Virtual Office.app,bundleId=com.electron.8x8---virtual-office,patchSourceId=1]. To index multiple values under a key, use Multimaps.index.

There are multiples entries with the same key for the same app. In this case it was 8x8 Virtual.

211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@2855df1c[id=63,nameId=211,name=8x8 Virtual Office

Troubleshooting Steps

Locate the key and delete the patch title for the duplicate app.

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