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Jamf Pro Patch Management Policy not Updating

Updated over 10 months ago

Issue Description

Patch management policy is not updated due to Unexpected error in SoftwareTitleMonitor as showing in the logs below:

[ERROR] [duledPool-4] [SoftwareTitleMonitor ] - [SoftwareTitleMonitor] { Jamf} Unexpected error in SoftwareTitleMonitor job.

java.lang.IllegalArgumentException: Multiple entries with same key: 211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@2855df1c[id=63,nameId=211,name=8x8 Virtual Office,publisher=8x8,lastModified=2021-04-18T23:35:47.000Z,latestVersion=6.9.5.4,appName=8x8 - Virtual Office.app,bundleId=com.electron.8x8---virtual-office,patchSourceId=1] and 211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@47778cda[id=62,nameId=211,name=8x8 Virtual Office,publisher=8x8,lastModified=2021-04-18T23:35:47.000Z,latestVersion=6.9.5.4,appName=8x8 - Virtual Office.app,bundleId=com.electron.8x8---virtual-office,patchSourceId=1]. To index multiple values under a key, use Multimaps.index.

There are multiples entries with the same key for the same app. In this case it was 8x8 Virtual.

211=com.jamfsoftware.jss.patch.summary.SoftwareTitleSummary@2855df1c[id=63,nameId=211,name=8x8 Virtual Office

Troubleshooting Steps

Locate the key and delete the patch title for the duplicate app.

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