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Supervising an iOS Device with Apple Configurator

Supervising an iOS device

Updated over 2 weeks ago

Issue Description

Device is not supervised; some operations in Jamf Pro cannot be accomplished (commands, configuration profile restrictions, automatic VPP app installs).

Troubleshooting Steps

Option 1:
Enroll the device via Automated Device Enrollment and make sure we have Supervise Devices checked in the PreStage Enrollment under General.

Option 2:
Supervise the device with Apple Configurator and then enroll the device to Jamf Pro with User Initiated Enrollment. Note the supervision process will require restore the device to factory settings.

  1. Download the latest version of Apple Configurator: https://itunes.apple.com/us/app/apple-configurator-2/id1037126344?mt=12

  2. Attach your iOS device to the computer using the USB cable.

  3. Start Apple Configurator.

  4. In the All devices view, click the iOS device.

  5. Click Prepare

  6. Select Manual from the Configuration drop down

  7. Check the box for Supervise devices and click Next

  8. On the Enroll in MDM screen select Do Not Enroll in MDM

  9. Generate a supervision identity when asked to do so if you haven't already.

  10. Click Prepare once you reach the end of the dialog boxes.

  11. The device will be prepared and reset.

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