Description
The technical support portal is now accessed from Jamf Account. Use this option to reach out to Jamf Support directly.
Please note that https://support.jamf.com now contains Support's Help Center where you can see full versions of articles. You do not need to log in to access content.
Contacting Support in Jamf Account
Log in to Jamf Account.
Click Contact Support in the top navigation.
The portal will load in the lower-right corner. Click Contact support from the Home tab in the portal.
Organizations with Premium Support have the additional option to Create a ticket. Both options go directly to your designated Support team.
Choose one of the options below from the menu that appears after choosing Contact support:
Jamf product support:
You will be prompted to select the product and feature based on the current subscriptions your organization has in Jamf Account and then to describe your issue.
I need account support:
Choose this option if you need assistance with contact management for your organization (including permission settings for Jamf Account), Jamf ID issues, changes to Jamf environments (for example a test environment or problems creating new instances), etc.
You will be prompted to describe your issue.
Note - for assistance with billing, purchasing, or renewals please contact your Account team.
Looking for the Help Center:
Choose this option if you want to browse available Jamf Support knowledge articles. It will create a pop up to search for articles.
If you cannot find content to answer your question, a message to Support can be initiated here.
Frequently Asked Questions
What's the difference between Messages and Tickets?
What's the difference between Messages and Tickets?
In the support portal you will see your messages and tickets from June 30, 2025 onward.
Messages Space:
The Messages tab is where you are able to write to and receive replies from Jamf Support agents for messages and tickets.
Messages do not have an assigned number.
Tickets Space:
The Tickets tab is where active and resolved tickets can be found. A ticket ID number and ticket status will show on the ticket.
Tickets can be opened directly if your organization has Premium Support; otherwise, what starts as a message may be converted to a ticket by our team if needed during the troubleshooting process.
To respond to Jamf on a ticket, click the button on the bottom of the ticket and a thread will load under the Messages space.
How do I find my open and previous Messages/Tickets?
How do I find my open and previous Messages/Tickets?
Historic cases prior to June 30, 2025
To view cases you worked on with Jamf Support before June 30, 2025, the legacy Support portal will be available through the end of 2025 for you to access and download previous cases.
Cases from June 30, 2025 Onward
The support portal in Jamf Account will have the list of messages and tickets you've worked on with Jamf Support since June 30, 2025. To find those messages and tickets:
Log in to Jamf Account.
Click Contact Support in the top navigation.
The Messenger Portal will open to the Home tab. Your recent messages and tickets show here.
You can click Messages or Tickets to see the full list. Tickets will display their current status.
When I click Contact Support nothing happens -- there is no pop-up.
When I click Contact Support nothing happens -- there is no pop-up.
Please ensure you have safelisted connections to intercom.io in your network infrastructure.
How can I share large attachments with Jamf Support?
How can I share large attachments with Jamf Support?
In order to troubleshoot certain technical issues, Jamf Support may provide a secure Sharepoint link (jamfsw.sharepoint.com) so large log files can be submitted.
Please note that:
Links can only be used to upload files, not view.
Any files uploaded are automatically deleted after 45 days.