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Logging in to Jamf Account if your identity provider credentials don't work

This article provides steps for customers who cannot log in to Jamf Account due to an issue with their SSO integration.

Updated over a week ago

Description

Jamf Account allows for authentication with your Jamf ID or using your identity provider (IdP) credentials if an SSO Connection has been added to your Organization in Jamf Account.

If you are not able to log in with your identity provider credentials, you can log in to Jamf Account using a Jamf ID.

If you don't have a Jamf ID, see Create a Jamf ID.

Logging in with Jamf ID Instead of IdP Credentials

  1. A the log in window for Jamf Account, select the option to log in with Jamf ID rather than entering in your email. This option may show in one of two spots:

    This image shows the Jamf Account log in window and the two potential options you can see for signing in with Jamf ID.

  2. Enter your Jamf ID email and click Login using Jamf ID.

  3. Enter your password and click Login using Jamf ID.

  4. Once you've successfully logged in to Jamf Account, you can use the Contact Support option to work with Jamf Support on issues with your SSO Connection integration in Jamf Account.

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