Description
Identity Automation joined Jamf in April 2025. If your organization uses both Identity Automation and Jamf products, you may be unsure of where to go for support. This article outlines the correct support path based on the product you are experiencing issues with.
Getting Assistance with Identity Automation
If you think you are having a problem with Identity Automation or RapidIdentity, please create a case within the Identity Automation and RapidIdentity Portal.
Getting Assistance with your Jamf subscriptions
If you need help with Jamf School, Jamf Pro, Jamf Connect, or another Jamf Product, use the steps in Working with Jamf Support in Jamf Account to engage with Jamf Support.