Description
When users are signed into the App Store using a Managed Apple Account, the download button will appear greyed out and users are not able to download apps from the App Store.
Managed Apple Accounts are designed for educational and enterprise environments, providing limited access to certain App Store functionalities, including the inability to download apps.
To Download Apps from the App Store
Sign Out of the Managed Apple Account:
Open the App Store on the device.
Go to Store > Sign Out to sign out of the Managed Apple Account.
Sign In with a Personal Apple Account.
Note - If your organization restricted access to modifying Apple Accounts after the account was signed in, you will need to remove the profile from the device in order to change the Apple Account signed in.