Issue Description
How to unmanage an iOS device from Jamf Pro. To do this for multiple devices at once, see: Unmanage a group of Mobile Devices in Jamf Pro
Troubleshooting Steps
If the device is in Apple School Manager or Apple Business Manager, unassign or release it. Note: If you release the device, in order to manage the device again in the future you will need to re-add the device using Apple Configurator 2.
Unassign: https://support.apple.com/en-au/guide/apple-school-manager/axmf500c0851/1/web/1
Release: https://support.apple.com/en-au/guide/apple-school-manager/axmec4d28461/1/web/1
If the device is in Apple School Manager or Apple Business Manager, unassign or release it. Note: If you release the device, in order to manage the device again in the future you will need to re-add the device using Apple Configurator 2.
Depending on your needs, either a) unmanage the device or b) erase the device. Note: An erase is required to remove the Supervision status.
Unmanage the device:
In Jamf Pro navigate to Devices > Search Inventory > (select the device) > Management tab
Select 'Unmanage device' from the Management Commands section.
Erase the device from Jamf Pro:
If the user needs to retain/backup user/application data using iCloud and their personal Apple ID, take a backup before sending the wipe device command. Keep in mind Restoring an iCloud Backup to an iOS device during Automated Device Enrollment
In Jamf Pro navigate to Devices > Search Inventory > (select the device) > Management tab
Select 'Wipe Device' from the Management Commands section. This will remove the MDM Profile and it will erase all data from the iPad.
Decide if you want to keep the device record in Jamf Pro or remove it.Keep: If you wish to keep these now unmanaged devices for inventory reasons; they can remain in Jamf Pro without taking up a license.
Delete: Click the delete button in the lower-right corner of the device inventory record (it shows on all 3 tabs).
