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Prompt for Self Service+ using keychain information on macOS 26.x

This article provides steps for devices seeing "Self Service+ wants to use your confidential information stored in "Jamf Connect" in your keychain."

Updated yesterday

Description

End users on computers running macOS 26.x with Jamf Connect may receive a prompt similar to "Self Service+ wants to use your confidential information stored in "Jamf Connect" in your keychain."

Removing the Prompt

To avoid this happening in the future, ensure the following:

  • managed computers are running Jamf Connect login 3.5 or later

  • if your organization is using Self Service+, it needs to install prior to Jamf Connect login

    • If you are deploying Jamf Connect login as a PreStage Enrollment package, download Self Service+ from Jamf Account and upload the package to your PreStage enrollment as well.

​Note: If you are unable to upgrade to Jamf Connect login 3.5, choosing Always Allow on the keychain prompt should resolve the issue.

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