Issue Description
eBooks purchased through Apple School Manager (ASM) are not deploying correctly to student devices when managed through Jamf School.
Note: Jamf School currently doesn't support deploying Volume Purchasing books to macOS devices
Troubleshooting Steps
Ensure a V1 token for user-based assignment is uploaded into Jamf School.
Create a new location within Apple School Manager (ASM) to generate a V1 service token.
Refer to Apple’s workflow for configuring locations in ASM: Apple School Manager - Configure Locations
Note: When uploading the V1 token to Jamf School as a new, secondary token, ensure that you select the Upload service token for user assignments only checkbox on the Add Service Token pop-up dialog.
Verify our User(s) appear under the Users section in Jamf School and show an “Associated” status for Volume Purchasing Status
Ensure the device is assigned to the student user within Jamf School.
Ensure the student is signed into their Apple ID on the device.
More Resources
For additional context, refer to the following official documentation: