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Why are devices showing as inactive in Jamf School?

Updated over 3 weeks ago

Description

Jamf School marks devices as inactive if they haven't checked in with Jamf School after a certain amount of time based on your organization's settings. A device may not check in to Jamf School because it is turned off, not connected to a network, or connected to a network that does not allow connection to Jamf School.

There is no way to completely turn off this feature in Jamf School, but we can adjust the time to inactive period.


Adjusting the Days for Marking a Device Inactive

  1. In Jamf School go to Organization > Settings > General.

  2. Under Device Management, change the Mark Device As Inactive dropdown to the desired time

    Image shows the Device Management option to set the timeframe to mark device as inactive.

Tracking Inactive Devices

To see which of your managed devices are inactive, you can:

  • receive an email from Jamf School when a device is marked inactive

  • create a smart group with the 'Last Connected' filter set to the same period of time as 'Mark Device as Inactive'

    Image shows the filter settings for a smart group tracking inactive devices. We need to use the last connected filter option and set the timeframe to match the inactive period set above.

Viewing a Device's Status

There will be a banner show on the device's inventory record if it in inactive.

Image is an example banner that will show on an inactive device's inventory record.

Moving Devices from Inactive to Active Status

To have devices be 'Active' in Jamf School, they will need to check in with Jamf School. For more information see Inactive Device Status in the Jamf School Documentation.


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