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Jamf Now "Erase Device" Command Leaves Mac Showing Prohibitory Symbol

Updated over 3 weeks ago

Issue Description

The Mac shows Prohibitory symbol after executing the "Erase Device" command from Jamf Now. Every time the Mac reboots, we can't get past this symbol:

This photo is an example of the symbol that you may not be able to get past after executing the "Erase Device" command.

This is expected behavior of the "EraseDevice" command sent via Jamf Now if the device doesn't meet the requirements stated under the 'Remote wipe in macOS with MDM' section in Erase Apple devices.

Troubleshooting Steps

To setup the Mac again, reinstall the macOS from macOS Recovery. Note, it may be necessary to erase the disk before reinstalling macOS:

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