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Jamf Now Web Content Filter payload - The VPN Service payload could not be installed

Updated over 2 months ago

Description

When a Web Content Filter payload using the Built In filter type is deployed to a Mac managed by Jamf Now, the Custom Profiles tile of a Mac's device record will show:
​The ˜VPN Service payload could not be installed. The VPN service could not be created. (ConfigProfilePluginDomain:-319)

This occurs because while iOS supports both the Built In and Plug In filter types, macOS only supports the Plug In filter type so the Built In errors on the Mac.

Creating a Web Content Filter with Plug In Filter Type

Instead of creating a Web Content Filter profile using the Built In filter type, create the profile using the Plug In filter type.

Please note, this requires signing up for a 3rd party service (CrowdStrike, Sophos, Malwarebytes, etc.) which will supply the User Defined Name and a Plug In Bundle ID needed for the profile.

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