Description
In addition to the content offered in the Online Training Catalog Jamf offers the courses and certifications below.
Course | Certification | Delivery Method | Retest Option | Exam Format |
Jamf Certified Associate - Jamf Pro | Self Paced | Yes |
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Jamf Certified Associate - Jamf Protect | Self Paced | Yes |
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Jamf Certified Tech - Jamf Pro | Virtual Instructor Led | Yes | Multiple-choice and practical tasks | |
Jamf Certified Tech - Jamf School | Virtual Instructor Led | Yes | Multiple-choice | |
Jamf Certified Tech - Jamf Protect | Virtual Instructor Led | Yes | Multiple-choice and practical tasks | |
Jamf Certified Admin - Jamf Pro | Virtual Instructor Led | Yes | Graded scenarios and practical tasks | |
Jamf Certified Admin - Jamf Protect | Virtual Instructor Led | No | Multiple-choice and real-world scenarios | |
Jamf Certified Expert - Jamf Pro | Virtual Instructor Led | No | Graded scenarios |
Certification Details
The certifications above are valid for 3 years. Note - Jamf 370 certs obtained before July 1, 2025, are only valid for 2 years.
Certification is granted upon passing the course exam. Once earned, the official certificate and digital badge are issued through Credly.
Recertification Exam purchase available through Jamf Account from 90 days before certification expiry and must be completed before the expiry. Reminder emails will be sent to the Jamf ID associated with the certification.
Registering for Courses
Upcoming courses can be viewed at https://account.jamf.com/training/courses. All courses run from 9am to 5pm in the timezone listed for the course.
Payment Options
If using a credit card or an Individual/Organization Training Pass, you enroll in courses directly in Jamf Account.
You can also work with your Account team for individual course enrollments if you need a different payment method.
I didn't receive my course confirmation what should I do?
Please check your spam folder. The email was sent from training@jamf.com. If you cannot locate it, please reach out to training@jamf.com
Preparing to Attend Virtual Instructor Led Courses
A week before the course you will receive another email that contains:
the setup instructions for the devices you will use during the course
the Zoom link for the course
prep materials
This information is also available in Jamf Account either under in the blue banner under Training > Your Training or by clicking on ... for the course and choosing Access & Information.
Who will be my instructor for the course?
Please reach out to training@jamf.com.
Can I use a work laptop or a personal device?
Review the customer requirements listed for your course linked in the chart above or consult the email with the instructions preparing for the course for information on device requirements.
How do I access the environment/instance?
On the first day of the course, you will be given access to the test instance for the course. We do not offer practice instances outside of a Jamf Course, but the course Workbook will remain available after the course for 3 years.
Certification Exam
The full list of certification policies is part of the Jamf Training policies but key details and frequently asked questions are included below:
During the exam
Jamf allows for the use of notes (handwritten or typed) and online resources during the certification exam.
No communication - inside or outside of the training space - during the certification exam is allowed.
Camera must be on for the entire certification exam.
Is there a retest option if I don't pass?
Some courses have a retest option available for purchase if the exam is not passed on the first attempt. Timeframe and cost is specific to each course. To purchase a retest option, reach-out to training@jamf.com or use the steps below in Jamf Account:
In Jamf Account go to Training > Your Training.
Click ... Actions for the course.
Under Certification Information choose Schedule an Exam Retest.
I would like to receive a review or breakdown of my exam result. I want my exam to be regraded.
It is not possible to receive detailed results from the exam; training policy only allows a breakdown of the exam sections. Please reach out to training@jamf.com for your breakdown.
I can't find my Certificate in Jamf Account.
Please reach out to training@jamf.com.
How do I get the Credly badge/PDF?
You will be redirected to Credly from Jamf Account under Training > Your Training > ... for the course > Certification Information.
Note - Credly badges are only for the current Version 11 certifications. This applies to certificates obtained on or after November 13, 2023.
After the Course
Can I access the training materials after the course ends?
The course workbook and online course resources remain available to the associates for 3 years.
I would like to leave a review/provide feedback on the instructor or course.
Please reach out to training@jamf.com.
Cancelling/Rescheduling
The cancellation, rescheduling and expiration policies is outlined on Jamf Training policies, but some frequently asked questions are shared below.
Can I cancel, reschedule, or switch to a different session after registering?
You can reschedule or cancel your course through your Jamf Account, as long as the start date is more than 10 business days away. To make changes on a course registration:
Log in to Jamf Account and go to Training > Your Training.
Find your course and click on ... ‘Actions’).
The reschedule option will display here.
Please note that this option is not available for late cancellations (10 days or less prior to the training course or retest exam).
My course is next week, but I cannot attend.
Unfortunately we are unable to cancel or reschedule your enrollment as it is fewer than ten business days to the start of the training course or certification exam.
An enrollment that is rescheduled or cancelled within 10 business days of the start date is considered a 'Late Cancel' and can incur penalties as per Jamf Training Policies. Please reach out to training@jamf.com to cancel your course.
What happens if I miss a course or can’t attend?
You will be marked as a no show. A no-show means not being present:
on the first and second days of four-day training courses
on the first day of two-day training courses
at the scheduled start time of retest exam sessions.
In any case of a no-show, you will be removed from the class roster and not permitted to attend the remainder of the course or certification exam. In addition, your fees will be forfeited as per Jamf Training Policies. Please reach out to training@jamf.com as soon as possible.
Can my registration be transferred to a colleague?
You may change the enrolled student for another individual within your organization at any time prior to the start of the training course as per Jamf Training Policies. Prerequisites apply. Please reach out to training@jamf.com.
Additional Questions
If you have a question, take a quick look at our Jamf Training Policies page. If the answer is not there, please write to training@jamf.com and our Training team will be happy to help.