Description
This article provides troubleshooting steps if you see "Login failed. Contact Jamf Support" when logging in to Jamf School.
Troubleshooting Steps
Make sure the email is listed within the Jamf School instance under Organization> Administrators> Accounts.
To find the workflow on how to add a Jamf School Administrator please see: Creating Administrator Accounts in Jamf School
You need to have a Jamf ID that matches the Jamf School email.
Create a Jamf ID using the same email address you use to log into Jamf School.
If you already have a Jamf ID:
Try to log in to Jamf Account.
If you are not successful, reset your Jamf ID Password.
Jamf ID credentials are separate from your local Jamf School user account. While the email is the same, it may have a different password.
Once logged in to Jamf Account, you can navigate to the direct URL: [instancename].jamfcloud.com
If that succeeds, you may need to clear your browsing data/cache in your preferred browser in order to log in at the direct instance URL.
More Resources
Please reference this Jamf blog that discusses the new Jamf School log in process and best practices