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Jamf Connect fails to install locally and via MDM

Updated this week

Issue Description

Jamf Connect fails to install locally and via MDM. install.logs will show the following errors:

package_script_service[56658]: ./postinstall: <dscl_cmd> DS Error: -14136 (eDSRecordNotFound)
package_script_service[56658]: ./postinstall: sudo: unknown user:

The local account name has a space in it. This can be confirmed in the Directory Utility > Directory Editor, select the user and confirm the NFSHomeDirectory.

Troubleshooting Steps

Remove the space from the account name. If the account was created in the MDM, ensure to adjust the account name to remove spaces.

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