Description
During the Auto-Enrollment token upload process, Jamf Now generates and provides an Auto-enrollment profile to Apple. This profile includes Apple Business Manager information, including the phone number associated with your Apple Business Manager account. If the phone number is invalid, Apple will reject the profile, and the Auto-Enrollment token upload process will partially fail.
The Auto-Enrollment tab in Jamf Now will show a green check mark indicating that it is connected, but communication between Jamf Now and Apple Business Manager will not work as expected. Devices will not appear under the Auto-Enrollment > View Devices tab until the token upload process is fully complete.
Updating Phone Information in Apple Business Manager
Follow the steps below to update the phone number in Apple Business Manager to a valid phone number that Apple will accept:
Log into Apple Business Manager at https://business.apple.com/.
Click Your Name in the bottom left corner and select Preferences.
Click Organization Information and locate the phone number associated with the Apple Business Manager account under Address.
Contact Apple support to update the phone number using the local AppleCare Enrollment Support number found in Get Support for Apple Business Manager.
Once the phone number is updated, renew the Auto-Enrollment token connected to Jamf Now to provide Apple with a valid Auto-enrollment profile following the steps in Renewing an Automated Device Enrollment Server Token.