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Jamf Connect is showing as a TRIAL version, Expired, or Password Sync Has Stopped

This article provides steps if end users see Jamf Connect or Self Service+ is in Trial mode or is expired.

Description

If Jamf Connect is showing as a TRIAL version or Expired on managed computers, or if password sync has stopped working after a license renewal, you may have the old license key still installed on managed computers or the updated profile may not have been distributed correctly.

For Jamf Connect to show as fully licensed, all Jamf Connect configuration profiles containing the license key must be updated with the new license information.

Note - In this article, Jamf Connect refers to settings configured with the com.jamf.connect preference domain. It can apply to Jamf Connect versions 2.x as well as Self Service+ menu bar and/or Self Service+ Account management dashboard.

Removing Old License File Data from Jamf Pro Configuration Profiles

  1. Check the profiles installed on managed computers to confirm the old key is not included.

    • Look on the device manually under System Settings. Search for Profiles and then look through the profiles list for Jamf Connect profiles.

    • Look at the inventory record under Profiles for the profiles installed on the computer.
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  2. Go through the profiles in System Settings or in Jamf Pro and search for the license file key.
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  3. If the key exists in multiple profiles - we recommend removing it so it is only in one profile with no other settings. This eliminates having to update multiple profiles yearly.

    • To remove the license file from a profile with other settings configured in Jamf Pro under Application & Custom Settings > Upload:

      1. In Jamf Pro, open the profile and go to the Application & Custom Settings > Upload payload.

      2. Click Edit in the bottom-right corner.

      3. Delete the lines:

        • <key>LicenseFile</key>

        • <data> xxxxxxxx </data>

      4. Review the entire plist to confirm you only deleted the necessary lines.

      5. Click Save.
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    • To remove the license file from a profile with other settings configured in Jamf Pro under Application & Custom Settings > Jamf Applications:

      1. In Jamf Pro, open the profile and go to the Application & Custom Settings > Jamf Applications payload.

      2. Click Edit in the bottom-right corner.

      3. Click Add/Remove Properties.

        This image is a Jamf Connect license key profile in Jamf Pro using the Application &amp; Custom Settings &gt; Jamf Applications option. The Add/Remove button has an arrow pointing to it.

      4. Uncheck the box for License File.

      5. Click Apply at the bottom of the pop up menu.

      6. Click Save in the bottom-right corner.

Verifying the License Key on the Device

To confirm the updated license profile has installed on a specific device, run the following command in Terminal:

sudo profiles show -output stdout-xml | grep -A2 'LicenseFile'

This returns the license key currently active on the device. Confirm the key shown matches the new license from Jamf Account (Settings > Solutions > Jamf Connect > View details). If the old key is still present, the updated profile has not yet installed on that device.

More Resources

For more information on license profiles for Jamf Connect, see:

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