Description
RapidIdentity Cloud tenants have the option to enable Support Access which gives ID Auto Support staff visibility into your environment to aid with troubleshooting. With this option you choose how long to enable access for and can turn it off at any time.
Enabling Support Access
In RapidIdentity, go to Configuration and click Grant Support Access under Security.
Click the Enable toggle, enter an end date, and click Save.
Once the settings are in place, the tenant can be logged into by ID Auto Support staff.