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Jamf Connect is not notifying that my password is out of sync

Updated over a week ago

Issue Description

Utilize Jamf Connect to sync local password to idP. Local password is out of sync and not prompting user. This typically happens because of duplicate profile keys.

Troubleshooting Steps

  1. If adding or removing profile isn't working. Confirm there are not duplicate keys by running the following in terminal on the affected machine.

    sudo profiles show -output stdout-xml > ~/Desktop/profiles.txt

  2. Open the profiles.txt and you can cmd + f to search the key and see if it shows up twice.

  3. If so, remove the profile with the duplicate or remove one profile and add/ remove the key from the other.

  4. If this still does not work, create a new profile (do NOT duplicate) then scope that profile to the machine and remove the old conflicting profile.


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