Issue Description
Apple TVs are not enrolling in Jamf School using Automated Device Enrollment.
No Remote Management screen appearing during the Setup Assistant.
Receiving the error “The configuration could not be downloaded... cancelled” during the Setup Assistant.
Apple TVs may fail to enroll in Jamf School due to issues such as an expired or missing Automated Device Enrollment token, unassigned enrollment profiles, or network-related errors during the Setup Assistant. Additionally, if the Apple TV was set up prior to the profile assignment, the enrollment process may not complete successfully.
Troubleshooting Steps
Check the Automated Device Enrollment Token
In Jamf School, go to Organization > Settings > Automated Device Enrollment.
Verify the token status:
If there is no token, integrate Jamf School with Apple School Manager.
If the token is expired or shows a syncing error, renew the token.
Confirm Device Serial Number in Automated Device Enrollment
Navigate to Devices > Automated Device Enrollment in Jamf School.
Check if the Apple TV's serial number is listed:
If the device is not listed, assign it to the Jamf School MDM server in Apple School Manager.
Verify Profile Assignment Status
In Jamf School, go to Devices > Automated Device Enrollment.
Ensure the device status shows as either "Profile Assigned" or "Profile Pushed".
If it shows "No Profile Assigned", assign an Automated Device Enrollment profile:
Select the Apple TV, click Assign Profile, choose the desired profile, and click Save.
Wipe and Re-Enroll the Device
To reattempt enrollment, erase the Apple TV so it can go through the Automated Device Enrollment process again.
Even if no changes were made in previous steps, resetting the device can help resolve enrollment issues, especially if the device was set up before the profile was assigned.
Enter Recovery Mode to Wipe the Apple TV (if needed)
To enter Recovery Mode on an Apple TV:
Unplug the power cord from the Apple TV.
Replug it in five times to initiate Recovery Mode.
Once in Recovery Mode, wipe the device to prepare it for re-enrollment.