Description
In order to troubleshoot some device issues, Support may request you collect a sysdiagnose log. You can use the steps below to generate a sysdiagnose on iOS or iPadOS devices using AssistiveTouch.
Gathering Sysdiagnose Logs on iPhones & iPads
Replicate the issue so that it is logged. Please note the time.
On the device, go to Accessibility > Touch > AssistiveTouch.
Toggle AssistiveTouch to On.
Under Custom Actions > Single Tap, select Analytics.
Use the Assistive Touch button that will appear on the screen once AssistiveTouch is enabled to trigger the sysdiagnose. Allow ~5 minutes to complete.
From Settings > Privacy & Security > Analytics & Improvements > Analytics Data, scroll to the bottom and select the sysdiagnose file created.
Click the share button to Airdrop to a computer so you can send to Jamf.
Turn off AssistiveTouch under Accessibility > Touch > AssistiveTouch.