Description
Using the Return to Service option when using the Erase Device command in Jamf School , devices will automatically re-enroll in Jamf School. Install MDM profile after erasure is one of the options when completing Return to Service and must be selected for devices that are not supervised and devices that did not enroll with Automated Device Enrollment.
Enrollment methods reported to Jamf School after Return to Service
The method that will show for the device's enrollment type after Return to Service will depend on:
how the device was initially enrolled (on-device enrollment vs Automated Device Enrollment)
if the device is currently available for Automated Device Enrollment
if the Install MDM profile after erasure is selected during the Return to Service process
The chart below goes through some scenarios to clarify expected Return to Service results.
Previous Device Enrollment Method | Device shows in Jamf School under Devices > Automated Device Enrollment with a profile assigned? | Install MDM profile after erasure checked? | Enrollment Method Result after Return to Service |
Automated Device Enrollment | Yes | No | Automated Device Enrollment |
Automated Device Enrollment or On Device Enrollment | Yes | Yes | On Device Enrollment |
On Device Enrollment | No | Yes | On Device Enrollment |
On Device Enrollment | No | No | Return to Service will fail. "MDM profile is required for Return to Service on this device" |
More Resources
The steps for using Return to Service from start to finish are found on Return Device to Service in the Jamf School Documentation