Description
Jamf Now is able to send OS updates to Auto-Enrolled devices only. If a device was open enrolled the OS update must be done manually on the device by the end user.
Updating Devices using Jamf Now
Auto-Enrolled Device | Open Enrolled Device |
The Update option will show for Auto-Enrolled devices not on the most recent OS version.  | If the device is not Auto-Enrolled, the Operating System will only report the current OS version. 
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Updating Considerations
Devices should be fully charged or connected to a power source and be unlocked in order for the update to download and install automatically.
Devices in Single App Mode must have Single App Mode removed.
More Resources
Please see OS Updates in the Jamf Now documentation for:
Update requirements
Steps to update a single device, a group of devices, or all eligible devices
Possible alerts you may see in Jamf Now regarding the update process