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The operation couldn't be completed. (SPErrorDomain: 10) with Jamf Now Kernel Extension profiles

Updated over 2 weeks ago

Issue Description

The custom kernel extension profile displays "The operation couldn't be completed. (SPErrorDomain error 10.) (SPErrorDomain:10)" when deploying to Apple Silicon Macs.

This photo shows you an example of the error that you may be seeing displayed in your custom kernel extension profile.

Troubleshooting Steps

To successfully deploy the custom profile, choose one of the options below:

  1. Rebuild the Custom Profile to remove the Kernel Extension payload.

    • This might involve creating separate blueprints for Apple Silicon and Intel Macs. The Apple Silicon blueprint would have the Custom Profile without the Kernel Extension payload, while the blueprint for the Intel Macs would have a Custom Profile that includes the Kernel Extension payload.

  2. Reach out to the software developer for instructions on deployment to Apple Silicon architecture that does not include a Kernel Extension payload.

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