Description
Single App Mode allows you to configure a device for a specific purpose. Using Single App Mode lets you lock any supervised iPad, iPhone, or Apple TV to one app to focus the device for a single need. There is not a Single App Mode payload available for macOS in Jamf School.
Requirements:
Supervised iPad or iPhone with iOS 9 or later, or supervised Apple TV with tvOS 9 or later. For more information on supervised devices, see Supervision in Jamf School.
Apps are managed by Jamf School, as well as unmanaged built-in system apps, such as Books, Music, and Safari. Single App Mode cannot be applied to user-installed apps.
Single App Mode Alters App's Notification Tone
When Single App Mode is enabled, certain processes within the app may default to the system settings rather than the app-specific settings. This can result in app notifications reverting to the basic Apple ringtone instead of the custom tone set within the app.
Enabling Single App Mode
A. Enabling Single App Mode for iOS devices
In Jamf School, go to Profiles > Overview (or Profiles > Configuration Profiles) and click Create Profile.
Select iOS and Device Enrollment and then click Next.
Name the profile and click Next. Click Finish.
In the created profile, select the Single App Mode payload and click Configure.
Enable Lock device to a specific app.
Select the app that needs to be locked using the dropdown menu options.
Optional - Configure enforced options and user configurable options.
Click Scope and use the + button to add desired device groups.
Click Save.
For more information on device profile creation, view Device Profiles.
B. Enabling Single App Mode for tvOS devices
In Jamf School, go to Profiles > Overview (or Profiles > Configuration Profiles) and click Create Profile.
Select tvOS and Device Enrollment and then click Next.
Name the profile and click Next. Click Finish.
In the created profile, select the Single App Mode payload and click Configure.
Enable Lock device to a specific app.
Select the app that needs to be locked using the dropdown menu options.
Optional - Configure enforced options and user configurable options.
Click Scope and use the + button to add desired device groups.
Click Save.
For more information on Apple TV profiles creation, view Apple TV profiles.
Disabling Single App Mode
A. Disabling Single App Mode on a device in Jamf School
Go to Jamf School > Devices > Inventory.
Select the device where Single App Mode needs to be disabled.
In the Managed Profiles section, locate the profile that is enabling Single App Mode.
Disable or remove this profile to exit Single App Mode.
B. Troubleshooting Tips
If the device does not check in or Single App Mode is not disabled after removing the profile:
Share Internet from a Mac: Connect the device to a Mac and share the internet to help it check in and receive the profile update.
Use Recovery Mode: If the above steps don’t work, consider restoring the device using Recovery Mode to remove Single App Mode settings.
iOS and tvOS Configuration Options
Please note the different enforced options and user configurable options between iOS and tvOS. For more information on these settings and its expected results view App Lock MDM payload settings for iPhone, iPad, and Apple TV.
Single App Mode Alters App's Notification Tone
When Single App Mode is enabled, certain processes within the app may default to the system settings rather than the app-specific settings. This can result in app notifications reverting to the basic Apple ringtone instead of the custom tone set within the app.