Activation Lock is a feature that protects devices by linking a user's personal Apple Account to a device. If a device is ever wiped or restored, the user's Apple Account and password are required to unlock the device.

When an organization deploys supervised devices with Jamf Now, Jamf Now can provide a code to unlock a device that is Activation Locked, which will allow your organization to set it up as new.

For more information about Activation Lock in Jamf Now as well as the steps to clear an Activation Lock, please see Using Activation Lock Bypass in the Jamf Now documentation.

If the code from Jamf Now does not work, a Support Request can be opened with Apple if you don't have the Apple Account and password to remove the Activation Lock.

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